At WhippyCow, your privacy matters. We’re committed to protecting your personal information and being transparent about how we use it.

Information We Collect

When you place an order or sign up for our emails, we may collect your name, contact details (email, phone number, address), payment details (securely processed by our providers — we never store full card numbers), your order history, and basic website usage data through cookies and analytics.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, send updates and offers if you’ve opted in, and to improve our website and service.

How We Protect Your Data

All payments are encrypted and processed securely by trusted providers. We never sell or share your information for marketing purposes. Your data is only shared with essential services, like Royal Mail for deliveries or payment processors.

Cookies

Our site uses cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings at any time.

Your Rights

Under UK GDPR, you have the right to access, update, or delete your personal data. To exercise these rights, email us at [insert support email].

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Terms & Conditions

Welcome to WhippyCow. By using our website or purchasing from us, you agree to the following terms:

Orders and Payments

All prices are in GBP (£) and include VAT where applicable. Payment must be made in full before your order is dispatched. We reserve the right to refuse or cancel orders in cases of error, suspected fraud, or stock issues.

Shipping

We currently ship within the UK only. Orders placed before 12pm are dispatched the next working day via Royal Mail Tracked 48. Delivery usually takes 2–3 working days, but times are estimates and not guaranteed.

Returns and Refunds

We offer a 90-day “love it or your money back” guarantee. If you’re unhappy, email us at [insert support email] with your order details and we’ll guide you through the process. Refunds are issued to your original payment method.

Product Use

Our products are made with natural ingredients. Results may vary by individual. Always patch test before use. If irritation occurs, discontinue immediately.

Liability

WhippyCow is not liable for any indirect, incidental, or consequential damages arising from product use. Our total liability is limited to the amount paid for your order.

Updates

We may update these terms at any time. By continuing to use our site, you agree to the latest version.